I'm not sure where we get support anymore.
I have 7 accounts, all of them have been down for over 6 hours as of now.
I see nothing in Twitter or FB other than "Be sure your email client is using mail.vfemail.net - port 587 STARTTLS for SMTP." which I've done as of yesterday (9/1/16) when these messages were posted and see nothing here in the forum on this current situation.
Please keep us up to date, I do see "offline/maintenance" status for ports 143/993 on the "status page", but then it's not clear that this would cause all accounts to be down and if this is the case then we need more clarity on this. It is nice to have this "status page" so thank you for that, but the question remains; if we see "offline/maintenance" or perhaps it is when we see the "red signal" light that informs us that our accounts are down. Please clarify and it would be appreciated to be notified somehow, especially when downtime takes this much time, preferably here in the forum, but if not then in either/both FB and Twitter.
Bottom line, it would be greatly appreciated if we can please have more transparency in some way regarding issues of this kind?
Thanks in advance.